1. Checks and Fraud Procedure
All our signups go through a stringent fraud detection process. Our verification department would cross-check
all the information given during the signup. This is done to establish that the account holder is aware of what
they have purchased and also the fact that the signup has been made with their knowledge.
All the accounts are setup only after confirming the genuineness of the signup.
All charges are shown in GBP. Payments are to be made in the currency you select. We accept the following types of payment:
- Debit/credit card. Call us on 01613519599 to make payment
- Bank Wire transfer
- Check or Money Order
3. Billing Cycles
We accept monthly, quarterly, semi-annual & annual payments.
4. Bank / Wire Transfer
Accounts paid for by wire transfers & bank transfers would be setup only after funds have cleared. A copy
of the receipt of the payment has to be sent to our billing department. Customers may scan
the receipt or take a screen-shot of the same & email it as an attachment to firstname.lastname@example.org. Such
accounts would be setup after the copy of the bank / wire transfer receipt is received and payment is 100%
5. Changing Cycle or Service
We require a written authorization in the form of an email or support ticket for requests to change billing
cycles, contact email address & cancellation / termination of services.
6. Billing Notifications
We send renewal reminders 7 days (seven) before the actual renewal / due date. This is done so that our clients
get enough time to arrange for the funds required. A second reminder is also sent before the actual due date.
The third & final reminder is sent on the day of renewal itself.
No grace period is given to accounts. They will be suspended on the 1st day of the account being past due. A
notification email is sent informing the customers about the hosting service being suspended.
8. Suspended & Terminated Services
We allow up to 3 (three) days after the account has been suspended for the renewal to be paid and the original
service re-activated. The account is terminated meaning all files and related service configurations deleted
once this period of 3 days is over. Under no circumstances would Web Trade Pro provide a backup of the service
once a service has been suspended.
9. Domain Renewals
If the domain registration expires due to auto-renew being disabled, please notify us immediately and we will
try our best to renew the domain name for you. However should it come to the time when the domain has already
been pushed into the redemption period then you will be responsible for the one-time payment of redemption fee
& the renewal charges of the domain to renew your domain (this is the amount charged by our registrar, eNom).
10. Charge Backs
Web trade Pro does not allow charge backs to occur to its merchant accounts and contracts with any credit card
supplier internationally. It is not recommended to initiate a charge back hence the customer agreed to the
billing policies (this document) and the terms and conditions outlined in this document and Web Trade Pro will
use this document and customer agreements at the time of the order to wholeheartedly fight a charge back dispute.
It is Web Trade Pro's discretion to delete, terminate or suspend a service as soon as a chargeback is
initiated, it is also Web Trade Pro's discretion to initiate communication on any of webtradepro.com
communications with a customer if a chargeback has been filed.
Web Trade Pro will use all methods of communication to the gateway and or credit card supplier to communicate
with the customer after a chargeback has been initiated.
Any charge back dispute will immediately result in suspension of the account and another charge will be applied
to the customer to resume services after the chargeback process is complete. Any customer, who provides a credit
card charge back in response to a bill and/or order placed at Web Trade Pro, will be subject to collections and
Charge backs are never an acceptable means of attaining a refund. By ordering a service from Web Trade Pro you
are bound by these terms and conditions and must follow and agree to them. The following amounts will be applied
for all charge backs: £25.00 Charge back processing fee, £100 penalty for charge back usage. In addition if
collections action is required a 22% collections fee will be assessed as well for the total amount.
11. Terminated Accounts
Accounts terminated due to any hosting violation, breach of our policies (TOS & AUP) are not entitled to any
sort of refund what-so-ever. Instances where Web Trade Pro has had to delete or terminate accounts (after having
evidence to substantiate the charges / violations) due to complaints of copy-right infringement, internet watchdog
complaints would also not be entitled for any refund at all.
12. Billing Information
You can update your billing information from the Client Area. If you do not have the access to change some of the
information, you need to contact our Billing Department via Helpdesk & the changes would be done in 24 hours.
Periodically it may become necessary for us to contact our customers regarding account status. If the information
provided to us is not current, it may lead to a failure to receive notices. Customers are solely responsible for
keeping all personal and billing information current at all times. We are not responsible for actions that are
taken as a result of a customer's failure to respond to our notices.
At any point of time, in cases where compensation has to be given for not having been able to provide the services
guaranteed on the website, the amount would not be more than 1 month's hosting fees and if the service was usable
for a period longer than 72 hours pro rata compensation will be provided for the rest of the period.
Please email email@example.com for any further queries or clarifications.